Senior manager with DWP-USS-SERVICE DESK in Patna

Jobbeschreibung

JD attached

To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations /L3 level support and doing incident & problem management
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Bewerbung