Job Description
Senior consultant - services
Job Summary
-
Location: Mumbai
-
Project role: Senior consultant - services
-
Qualification: B-Tech
-
Experience: 4.5-8 Years
-
Skills: IT Architecture
-
No. of positions: 1
Job description:
Architect India
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.