Job description:

Entra ID SSO & MFA L3 JD========================================================================= Work Experience: 8+ Work Location: India Technology Stack: Entra ID (Azure AD) SSO and MFA 8+ years of experience in IAM with minimum 5+ year of experience in L3 level of support in Identity and Access Management Hands on implementing and supporting Entra IS SSO and MFA any other IAM tools Required to be Microsoft Entra ID (MFA/SSPR/SSO) certified developer/Consultant Hands-on experience to support application integration with Entra IDo Complete knowledge of process and flows of Open ID connect, SAML, OAuth.o Hands On knowledge of API integration with MS Entra ID for Authentication.o Understand the current CI/CD/IAM process of Customer across different systems and teamso PowerShell scriptingo Lead the implementation for Entra ID SSO, MFA and SSPR across the Azure AD landscapeo Troubleshooting & Debugging problems Experience in technologies such as .Net, C#, Java / J2EE, LDAP, SSL, RDBMS and Linux Good understanding of Change Management and release management process Ability to review existing deployment architecture and document-and-propose target deployment architecture Experience in application on-boarding into Entra ID SSO and MFA Strong analytical, problem solving & troubleshooting skills=========================================================================

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.