Job description:

Location Bucharest, Romania
Engagement Type Time & Material
Profession Scrum Master
Role Description The End User Computing area is continuing to adopt Agile Ways of Working across all the products that it offers to end users within Deutsche Bank. As part of the continual work to mature in this area we are creating a new Agile Chapter within End User Computing for Scrum Masters. This new Chapter will consist of profession full time Scrum Masters embedded in our Agile Organisation to improve the adherence & quality to Agile Ways of Working practices. The Scrum Master operates at Squad level and is a change agent with a passion for working with people and teams to help them maximize the value created by the Squad. They will do this by helping the team understand Agile theory, practices and values and translating this into practice by running the standard Agile ceremonies. The Scrum master develops and leads multi-discipline team(s), helping them to deliver value by facilitating progress and coaching them into a self-organized team. The Scrum Master will also coordinate with the different squads and release management to ensure successful delivery of features in production.

Your key responsibilities
o - Develop the Squad as a self-organised team that is responsible and accountable for delivering business value
o - Run the Agile ceremonies, ensuring adherence to Agile Scrum best practices
o - Work with Product Owners and other stakeholders to remove hinderances to team productivity
o - Provide Agile coaching & leadership to the Squad team members to embed the Agile values and practices
o - Plan and coordinate with other Squads to ensure proper delivery of own squad scope and cross squad features in production
Knowledge, Skills and Abilities Mandatory
o - Up-to-date Scrum Master certified at an industry recognized certification body
o - Knowledge and experience in agile principles and frameworks e.g. Scrum, SAFe Minimum 5 years
o - Knowledge and experience with widely successful Agile techniques User Stories, Acceptance Test Driven Development, Behaviour Driven Development, Continuous Integration, Continuous Testing, Pair working,
o - Familiar with tools for agile team management e.g. JIRA, Confluence
o - Goods skills of servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment and increasing transparency
o - Understand and promote agile values FROCC (Focus, Respect, Openness, Commitment, and Courage)
o - A great team player who is comfortable helping point out impediments
o - Able to inspire and motivate people and multi-disciplinary, self-organised teams
o - Excellent communication and mentoring skills
o - Experience with distributed, multi-locations teams
o - Professional level of English
o Nice to have
o - Experience or technical knowledge in financial environments

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.