Job Description
Consultant
Job Summary
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Location: Bucharest
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Required Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
10+ years of experience with an MSP, ISP, major carrier, or very large enterprise network
Expert level at troubleshooting and diagnostics. Able to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure.
Ability to configure / implement complex network changes
Strong and broad technical knowledge and experience with converged infrastructure, switching / routing in a large and complex network, DHCP, DNS, IP (Schema, subnetting, summarization) IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS and other WAN technologies, , traffic shaping / QoS, EIGRP/BGP, multimedia/VoIP solutions (SIP), firewalls,
Strong to expert knowledge of Routing and Switching systems; strong understanding of Routing Protocols (OSPF, EIGRP, and BGP) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP)
Strong knowledge of VoIP, Multicast, STP, VTP and Virtual LAN s and Trunking (VLAN s); Network Security (ACL s, IPSec Tunnels), Firewalls (Security Appliances), Netflow, IPSLA, and VPN technologies
Excellent written and oral communication skills
Ability to effectively prioritize and execute in a high-pressure environment
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few