Job Description
Associate consultant
Job Summary
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Location: Noida
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Project role: Associate consultant
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Qualification: BE/B.Tech (Hons)
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Experience: 4.5-8 Years
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Skills: Service Line Manager
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No. of positions: 1
Job description:
3) AS400 (iSeries administrator)
To support in US timezone/
We can onboard either offshore or Mexico based resources for these requirements but they need to work in US hours.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.