Company description / JD introduction

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.

Responsibilities/ Tasks

• To provide information to their customer regarding their queries and resolve the end customer issues as per the defined SLA . 
• Able to work independently and efficiently to meet SLA.
• Able to comprehend the request of the customer and meet the quality standard. 
• Attendance or Login Hours or Unscheduled Leave or SLA targets as per defined by the process 
•  Improving skill level through self-development or nominating training programs skill re-verification tests 
•  Meet the defined Quality Scores, Innovation and Process Improvement 
•  The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
•  To consistently meet or exceed CSAT parameters as defined for the process.

Education/certification

High School Diploma or Secondary School Completion Equivalent

Key Skills Required 

Domain Competencies (BSERV )-BFS-Operations Management