Power Up Your Content Management with HCLTech and AWS
Effortless handling, enhanced communication and unmatched security
Overview of Our Unified Content Management Offering
Organizations frequently face challenges when trying to maintain multiple content management streams, often working in silos based on content type. It's critical that artifacts (e.g., documents, audio, video) collected from various sources be securely stored, controlled and managed as well as comply with all relevant data protection laws and regulations.
HCLTech’s Unified Content Management (UCM) leverages AWS services and REST API to provide robust capabilities around content management, customer communication management and application integration. UCM’s intuitive user interface empowers users to search, view, zoom, download and print, while also providing the ability to author, ingest, store, manage and search content and files of all forms, including documents, audio, scans, faxes, emails, chats and more.
Features
Our UCM offering provides several key features to simplify and streamline your content management.
Compose, generate and deliver
UCM provides a WYSIWYG-based editor for creating base templates, which are reusable to form various document templates. It supports business logic, tables and various fonts, sizes, formatting attributes, paper sizes, margins and myriad other file properties. As mentioned, it also provides REST API to enable interaction with any application to generate correspondence, as well as a comprehensive user interface (UI) for editing, freezing, printing and automated delivery across print, email and SMS.
Store and manage
UCM enables storage of digital documents from any source via REST API services while also featuring a UI for storing digital documents. In addition, it enables you to organize and index documents to ensure they support business processes, and it can be configured to archive or purge based on retention policy. Finally, it maintains version control and supports multi-tenant with data segregation.
Search and retrieve
Our solution enables the search of artifacts based on metadata by using UI and REST API services. It provides a uniform view for HTML, text, PDF and image-type digital document formats with zoom, rotate single/multiple page(s), download and print features, as well as audio - and video-type digital documents.
Compliance and security
UCM supports region-specific storage, including Data Subject Access Requests, which is a component of GDPR's policy-based requirements for retention/deletion of artifacts and their metadata. It can be integrated with AD/IAM-based authentication, AWS API key-based authorization and document classification-based access. Data is stored with encryption in a private environment.
Benefits of the Offering
Centralized management of artifacts
UCM handles any type of digital document and provides centralized enterprise file storage management.
Secure data isolation and encryption
UCM supports multi-tenancy by securely isolating data between each tenant. The digital document is stored with encryption in a private environment,and users are restricted in tenant/document classification levels using roles.
Audit and compliance reports
Every action of the user is captured and logged. An individual can view his/her audit log in the application dashboard. Superusers can get data from audit logs for internal audit/compliance reports.
User-defined metadata
UCM supports user-defined metadata in JSON format.
Competitive Differentiators
Multi-format content
Supports various image, audio and video formats, text, html, pdf, office documents and more
Multi-channel
Empowers users and systems to interact via REST API services and a responsive UI that works with mobile, tablets, laptops and desktop devices
Multi-tenant
A single UCM engine can handle multiple tenants with clear data segregation from each tenant
Multi-region
Supports multi-region (display text and date as per the region in UI)
Audit and compliance reports
Consolidated individual reports are available for each user action, and superusers can get data from audit logs for internal audit and compliance reports
Resilience and scalability
AWS services with auto-scaling features are selected to acquire resources as you need them and release resources when you no longer need them, and multi-AZ deployments provide enhanced availability and durability