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Overview
The HCLTech – Microsoft partnership is built on HCLTech’s world-class digital innovation capabilities combined with Microsoft’s market-leading enterprise technology, helping customers unlock the benefits of Microsoft’s entire portfolio of products and services. We enable enterprise customers to embrace disruptive innovation by migrating to Microsoft Business Applications environments that become strong foundations for our clients’ futures.
HCLTech has become a leader in the Microsoft sales marketplace by consistently empowering clients to achieve business goals while making the most of their Microsoft investments across the entire Microsoft stack.
Sales & Customer Insights customer stories
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HCLTech’s Microsoft Copilot and AI solutions
We are helping clients worldwide digitally transform their sales and customer relationship capabilities with cutting-edge Copilot and AI solutions that ease painful workflow bottlenecks, unify disparate data systems, automate cumbersome manual processes and reveal a much needed 360-degree view of customers to support business growth.
HCLTech’s Copilot and AI practice includes:
Consultants with 475+ certifications
New customers in the last year
HCLTech is continuously learning and expanding our solutions, in combination with Microsoft Copilot AI products, to enable enterprises to embrace disruptive technology successfully — and streamline companies’ sales and customer relationship processes.
Focuses have included:
- Developed a comprehensive Dynamics 365 system process catalog of application features to seamlessly integrate out-of-the-box features, promoting efficiency and cohesion
- Employ our “Proven Process” delivery methodology with stage gates for feedback, strategic adjustments and opportunities to enhance value and ROI
- Define and track KPIs to ensure success metrics are met
- Solicit customer feedback via surveys at project milestones and post-support ticket closures
- Offer quarterly roadmap sessions to add value, even when not engaged in active projects
- Keep customers informed on new product features within the Microsoft BizApps suite to support success as products evolve
HCLTech is using Microsoft Copilot AI to improve developer and consultant productivity. By automating the authoring of test script writeups and functional and technical design documents, we aim to make our consultants more efficient.
Advisory services
We empower customers’ success in industries (like healthcare, telco and retail) with Copilot AI by developing proof of concepts to help test Copilot use cases. We also offer Copilot advisory services, such as Copilot Hackathons to uncover new use cases. And, our Copilot CoE helps customers promote Copilot to developer communities.
Dedication to customer success
We continue to add value and maximize ROI for our customers through our predefined delivery “Proven Process” framework which applies Agile principles to deliver quality projects, on time and on budget.
Commitment to long-term satisfaction
Through regular checkpoints, customer feedback and long-term support, including DevOps services and customer success management, HCLTech builds long-term and scalable success for customers. This goal is further evidenced by our vigilant oversight and talented team committed to fulfilling the specific needs of each project.
To help customers use Copilot, we’re:
- Defining clear objectives for Copilot use
- Ensuring a data management strategy
- Prioritizing security
- Identifying internal champions to promote Copilot Studio
- Developing plugins to support extensions to Copilot Studio
Once the technology is implemented, HCLTech prioritizes governance and guardrail protocols, controlled through our Copilot CoE.
HCLTech’s go-to-market strategy, centered around Microsoft’s array of resources to enhance business processes in any industry, has been essential to our success. We aim to understand the entire process a customer goes through, from identifying a need and making a purchase decision to implementing the technology and providing ongoing support.
We also support go-to-market strategy with Microsoft Copilot AI offerings:
- Copilot CoE: Governance, Guidance and Innovation, Copilot Maturity Assessment
- Copilot Support-as-a-Service: Support ever-evolving platform and custom Copilot built by everyone, and platform engineering
- Copilot Maker and Dev Enablement: Training programs, Copilot onboarding, Maker onboarding and community enablement
- Legacy Bot-to-Copilot Migration: Bot framework, Bolt 360 and Microsoft PVA
- Bookable Activities: Custom Copilot in-a-day, hackathons and bootcamps
- Copilot Studio Factory: Build and deploy custom Copilots, AI prompts, GenAI plugins and AI models at scale — and DevOps on existing ones
- Guided Assistance for First-Party App Copilot: Adoption framework and monthly office hours for sales, service and finance
- Copilot LOB Enhance POC: Define and develop Copilot strategies for LOB apps
Our growth in talent acquisition and our certification achievements speak to our ability to help organizations scale, with a significant year-over-year increase from 166 individuals with 282 Microsoft certifications as of February 2023, to 205 individuals with 479 certifications in February 2024. This expertise is supported by our:
- 23.4% YoY growth in licenses
- 7.55% YoY increase in monthly active usage
- 134 successful go-live deployments in the last 12 months
- 52 implementations with an accompanying FastTrack customer satisfaction score
- Impressive increase of 124 new customers in the last year
- Fast and efficient three to six–month sales cycle, on average
“Britvic, like many businesses, has a wealth of information on tap, but it can be difficult to connect the dots across all data sets. Customer Insights has enabled us to start the journey to enrich our B2B data in Dynamics 365, to unlock highly personalized and targeted customer journeys driving sales and distribution harder. HCLTech was a great partner on this project, bringing on exceptional resources to deliver the project.”
Matt Heywood, Ecommerce and Marketing Consultant at HCLTech client Britvic
Related Resources
Online Readiness Customer Assessment
In this fact sheet, we provide a detailed description of the HCLTech online readiness assessment process.
Microsoft Dynamics 365 Customer Insights – Making the “Customer 360” Possible
Dynamics 365 Customer Insights leverages an intuitive and flexible customer data platform (CDP) to uncover valuable insight into customer needs and habits.
MEBU highlights
HCLTech and Microsoft's
partnership
HCLTech and Microsoft have a rich legacy partnership spanning over 35 years. We are the 1st GSI to be awarded all six Microsoft Solutions Partner Designations and are ranked top 3 globally in achieving 21 Microsoft specializations. Our focus on continuous learning and upskilling, especially through our Consultant-in-Training and Developer-in-Training programs, ensures we maintain an edge in delivering Microsoft solutions.
HCLTech stands out as a trusted partner of Microsoft for our successful deployment of Dynamics 365 Sales and Customer Insights for a growing list of global customers in the past year. Combining our top-notch digital innovation capabilities with Microsoft’s industry-leading enterprise technology, we provide technically superior, business-aligned solutions that outperform the competition and achieved our collective customers’ goals.
Years of partnership
Trained Microsoft engineers
Microsoft certified professionals
Microsoft solution partner designations
Microsoft specializations
Awards
Microsoft Dynamics 365 Services Partner of the Year Award — finalist (runner-up)
This award recognizes a partner that excels at providing innovative and high-impact customer solutions centered on Microsoft Dynamics 365 Service products. Being named runner-up demonstrates a high level of business performance through the past year, as well as a complete and unique go-to-market strategy. As well as HCLTech’s expertise and excellence in customer transformation and success — including the use and/or preparation of Microsoft Copilot and AI for customer outcomes.
Microsoft Dynamics 365 Sales & Marketing Partner of the Year Award — finalist (runner-up)
With this award acknowledging a partner that excels in providing innovative solutions based on Microsoft Dynamics 365 Sales & Marketing products, being named runner-up recognizes our expertise and excellence in customer transformation and success, as well as the business performance achieved over the past year. It also recognizes the complete and unique go-to-market strategy we employed, and our use of Microsoft Copilot and AI for customer outcomes.
Microsoft Intelligent Automation Partner of the Year Award — finalist (runner-up)
This award acknowledges outstanding achievements and innovations from partners who have built solutions and services to support the implementation and use of Microsoft Power Automate technology through the past year, as well as a complete strategy for bringing the solutions to market. Recognition demonstrates our commitment to enhance and expand Microsoft’s solutions and services, and to effectively land Copilot within the organization and existing customers.
