HCLTech is continuously learning and expanding our solutions, in combination with Microsoft Copilot AI products, to enable enterprises to embrace disruptive technology successfully and foster strategic business advantages that set new industry benchmarks and demonstrate our unwavering commitment to cultivating inclusive opportunity.

• Developed a comprehensive D365 system process catalog of application features to seamlessly integrate out-of-the-box features, promoting efficiency and cohesion
• Employ our Proven Process delivery methodology with stage gates for feedback, strategic adjustments and opportunities to enhance value and ROI
• Define and track KPIs to ensure success metrics are met
• Solicit customer feedback via surveys at project milestones and post-support ticket closures
• Offer quarterly roadmap sessions to add value, even when not engaged in active projects
• Keep customers informed on new product features within the Microsoft BizApps suite to support success as products evolve

HCLTech is using Microsoft Copilot AI to improve developer and consultant productivity. By automating the authoring of test script writeups and functional and technical design documents, we aim to make our consultants more efficient.

Advisory services
We empower customers’ success in industries (like healthcare, telco and retail) with Copilot AI by developing proof of concepts to help test Copilot use cases. We also offer Copilot advisory services, such as Copilot Hackathons to uncover new use cases. And, our Copilot CoE helps customers promote Copilot to developer communities.

Dedication to customer success
We continue to add value and maximize ROI for our customers through our predefined delivery “Proven Process” framework which applies Agile principles to deliver quality projects, on time and on budget.

Commitment to long-term satisfaction
Through regular checkpoints, customer feedback and long-term support, including DevOps services and customer success management, HCLTech builds long-term and scalable success for customers. This goal is further evidenced by our vigilant oversight and talented team committed to fulfilling the specific needs of each project.

To help customers use Copilot, we’re:

1. Defining clear objectives for Copilot use
2. Ensuring a data management strategy
3. Prioritizing security
4. Identifying internal champions to promote Copilot Studio
5. Developing plugins to support extensions to Copilot Studio

Once the technology is implemented, HCLTech prioritizes governance and guardrail protocols, controlled through our Copilot CoE.

HCLTech’s go-to-market strategy, centered around Microsoft’s array of resources to enhance business processes in any industry, has been key to our success. We aim to understand the entire process a customer goes through, from identifying a need and making a purchase decision to implementing the technology and providing ongoing support.

We also support go-to-market strategy with Microsoft Copilot AI offerings:

• Copilot CoE: Governance, Guidance and Innovation, Copilot Maturity Assessment
• Copilot Support-as-a-Service: Support ever-evolving platform and custom Copilot built by everyone, and platform engineering
• Copilot Maker and Dev Enablement: Training programs, Copilot onboarding, Maker onboarding and community enablement
• Legacy Bot-to-Copilot Migration: Bot framework, Bolt 360 and Microsoft PVA
• Bookable Activities: Custom Copilot in-a-day, hackathons and bootcamps
• Copilot Studio Factory: Build and deploy custom Copilots, AI prompts, GenAI plugins and AI models at scale — and DevOps on existing ones
• Guided Assistance for First-Party App Copilot: Adoption framework and monthly office hours for sales, service and finance
• Copilot LOB Enhance POC: Define and develop Copilot strategies for LOB apps

Our growth in talent acquisition and our certification achievements speak to our ability to help organizations scale, with a significant year-over-year increase from 166 individuals with 282 Microsoft certifications as of February 2023, to 205 individuals with 479 certifications in February 2024. This expertise is supported by our:

• 23.4% YoY growth in licenses
• 7.55% YoY increase in monthly active usage
• 134 successful go-live deployments in the last 12 months
• 52 implementations with an accompanying FastTrack customer satisfaction score
• Impressive increase of 124 new customers in the last year
• Fast and efficient three to six–month sales cycle, on average