HCLTech is continuously learning and expanding our solutions, in combination with Microsoft’s AI and Copilot products, to enable enterprise customers to embrace disruptive technology successfully and achieve their business goals.

Focuses have included:

• Using GitHub Copilot and Power Platform Copilot to improve HCLTech developer productivity
• Using HCLTech’s scale AI framework on OpenAI to automate authoring of FDD, TDD and Test Scripts writeups
• Developing proof of concepts for customers to help them test Copilot use cases — and offering advisory services (e.g. Copilot hackathons) to develop new scenarios
• Leveraging Copilot Center of Excellence (CoE) as an advisory service to help customers promote Copilot to developer communities
• Developing more migration IP — such as SFDC to Dynamics migration or legacy to Power Platform migration, where OpenAI service on Azure is helping with code and data migration activities

HCLTech is using Microsoft Copilot AI to improve developer and consultant productivity. By automating the authoring of test script writeups and functional and technical design documents, we aim to make our consultants more efficient.

We also have a Copilot advisory service, and we’re actively conducting proofs of concept with customers in the healthcare, telco and retail industries.

Our dedication to continuous improvement and value addition is shown through our Proven Process delivery framework, which applies Agile principles to deliver quality projects, on time and on budget.

Through DevOps services and customer success management, we promise long-term satisfaction and success — a goal further evidenced by our vigilant oversight and talented team committed to fulfilling the specific needs of each project.

1. Secured executive sponsorship and set clear objectives and goals outlining how Copilot will be used by the colleagues in the company
2. Ensured data management and strategy is in place and data is ready for indexing
3. Carried out a security audit to prevent oversharing, ensure compliance, and subsequently address data security and data access questions
4. Ensured right licenses are in place to be allocated to the users
5. Identified champions who are enthusiastic about the tool and can help evangelize it within the wider organization
6. Identified extension scenarios and subsequently designed and built plugins to support the scenarios
7. Analyzed usage reports to observe adoption and engagement and subsequently identify optimization techniques

These seven phases set the foundation for empowering our organization and existing customers to effectively leverage Copilot — but the work at HCLTech will continue to ensure new behaviors are sustainable and embedded in the organization. We continue tracking adoption metrics and will ensure client managers have the tools and processes needed to continue having an impact.

HCLTech’s go-to-market strategy, centered around Microsoft’s array of resources to enhance business processes in any industry, has been essential to our success. We aim to understand the entire process a customer goes through, from identifying a need and making a purchase decision to implementing the technology and providing ongoing support.

We also support go-to-market strategy with Microsoft Copilot AI offerings:

• Copilot CoE: Governance, Guidance and Innovation, Copilot Maturity Assessment
• Copilot Support-as-a-Service: Support ever-evolving platform and custom Copilot built by everyone, and platform engineering
• Copilot Maker and Dev Enablement: Training programs, Copilot onboarding, Maker onboarding and community enablement
• Legacy Bot-to-Copilot Migration: Bot framework, Bolt 360 and Microsoft PVA
• Bookable Activities: Custom Copilot in-a-day, hackathons and bootcamps
• Copilot Studio Factory: Build and deploy custom Copilots, AI prompts, GenAI plugins and AI models at scale — and DevOps on existing ones
• Guided Assistance for First-Party App Copilot: Adoption framework and monthly office hours for sales, service and finance
• Copilot LOB Enhance POC: Define and develop Copilot strategies for LOB apps

Our growth in talent acquisition and our certification achievements speak to our ability to help organizations scale, with a significant year-over-year increase from 166 individuals with 282 Microsoft certifications as of February 2023, to 205 individuals with 479 certifications in February 2024. This expertise is supported by our:

• 23.4% YoY growth in licenses
• 7.55% YoY increase in monthly active usage
• 134 successful go-live deployments in the last 12 months
• 52 implementations with an accompanying FastTrack customer satisfaction score
• Impressive increase of 124 new customers in the last year
• Fast and efficient three-to-six-month sales cycle, on average