Our client, a leading bank based out of Australia wanted to support it's partners and provide investors with a seamless brand and product experience through omnichannel presence.

HCLTech approach was designed to ensure a smooth technology transition by engaging with the business and services teams across client’s branches. The objective was to understand current processes, analyze outcomes and sympathetically re-design experiences around the tasks and activities of system users.

To learn more, read the detailed case study.