Roles and Responsibilities:

• Support and handle finance/purchase order tasks.
• This marketing role will act as a service coordinator who will provide visibility and coordination to the marketing team. It’s a highly important role to ensure Purchase orders are on track, get planned and executed flawlessly.
• Understand purchase order scopes, requirements & SLAs and communicate it to field team.
• SDP will be a bridge between the factory (execution team) and make sure that service requests are executed as per scope and timeline. The person will also Track volume intake of the execution team.
• Keeps FSEMs (field service engagement managers) and MCs (marketing coordinators) informed on services delivery so they can manage communication with the Field Marketers.
• Manages the OHD for areas supported.
• Escalate information of delays of purchase orders to the field team and customer.
• Prepare reports related to the validation of information, delivery status of POs, delay reasons for purchase orders, feedback, etc.
• Schedule/Participate in regular meetings with customers to ensure they are satisfied and to address escalations.
• Maintains relationships with FSEM, MCs and Field through weekly or monthly syncs.
• Collaborate with internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process.

Preferred Qualifications:

• Bachelor's degree.

Required Skills:

• 4+ years experience in a similar role.
• Fluency in English & German is mandatory.
• Purchase order and procurement experience preferably in marketing business but open to others.
• Understanding of financial compliances and business rules.
• Proven experience as a Client Relations Manager or Relationship Manager.
• Experience tracking relevant KPIs (e.g., customer satisfaction).
• Should be familiar with computers and MS office applications.

Key Skills Required:

• German Language, Marketing skills.