Roles And Responsibilities

Ability to walk through Sales and/or Service Business processes with the client / process and possess strong end to end system configuration skills of Front Office processing within Service Cloud.

• You will focus on and lead presales activities around Service Cloud with SAP S/4HANA.
• You will provide strategic advice to senior stakeholders of HCLTech’s clients, helping them drive business value from transformation to the cloud with S/4HANA.
• You will act as Solutioning Lead of complex, multitower S/4HANA implementation programs, covering end-to-end solution definition, implementation approach, effort estimation, and implementation planning, working hand in hand with sales to define winning sales plan and unique value proposition.
• You will build strong global networks, enabling you to get involved and contribute in the most interesting client problems globally, and to leverage from global network to solve local challenges.
• You will be a Thought Leader and contribute to HCLTech thought leadership by creating blogs, vlogs, eBooks, white papers, proofs-of-concepts and use cases, participate in global and local events (like SAPPHIRE and SAP Now!) and seminars as a keynote speaker, presenter, or SME.
• You will lead, support and contribute to go-to-market and marketing strategy definition, execution planning, and execution, including campaigns, content marketing, events, client meetings and tailored offerings.
• You will drive, contribute to and participate in the continuous development and localization of HCLTech offerings, methodology, assets, and tools.

Qualifications:

• Bachelor’s or master’s degree, preferably in computer science, engineering, finance or business administration
• Minimum ten years of experience in SAP supporting utility industry clients.
• Strong experience (at least 8-10 years) in implementing SAP solutions with focus on Cloud solutions (Service Cloud, Sales Cloud) preferably across various roles (business analyst, lead consultant, lead (solution) architect, project manager)
• Minimum of six years of SAP Cloud for Customer (C4C) / SAP C/4 Sales / Service Cloud implementation & development experience. 
• Solid experience in driving the execution of business transformation via implementation of new processes and supporting technology.
• Strong overall holistic understanding and experience across functional domains, business processes, applications, SAP product roadmap and emerging technologies & trends
• Sufficient knowledge across relevant technical domains (cloud, infrastructure, HANA DB, basis, security, integrations, development etc.)
• Entrepreneurial mindset: Independent, proactive, self-motivated and self-driven, collaborative, client-oriented
• Ability to build relationships and to become a trusted advisor for client senior stakeholders (VP and CXO levels)
• Ability to articulate a compelling vision and engage audience.
• Extremely strong communication skills and work very closely with the Business to gather new requirements, resolve production issues and drive more value on their investment. 
• Good understanding of SAP Cloud Applications Studio to carry out custom development in Service Cloud. 
• Experience in developing custom objects in Service Cloud is a must 
• Experience with Quarterly upgrade process, upgrade testing, system refresh from the production environment 
• Familiar with the standard APIs exposed by SAP C/4 Sales / Service Cloud.
• Familiar with Integration between Service Cloud and S/4HANA using CPI 
• Strong debugging and problem-solving skills in SAP Service Cloud, CPI, S/4 and/or ECC, and CRM 
• Preferred Skills – SAP C4C Certified