Roles and Responsibilities:

• Owns end-to-end Program Delivery - Application Delivery and Support, Projects, Transformation and Innovation initiatives, preferably ERP
• Aligns the delivery to client’s business and IT objectives, ensures they are met by delivery teams
• Directly oversees and drives transformation and innovation as well as other strategic initiatives important to client’s business
• Drives strategy to bring changes to the existing services – onboarding / offloading of services in the service model
• Works with COEs and Competency Teams on Resourcing Strategy and Capacity Management, Risk Management and Reporting
• Manage the onboarding of new services through Service Delivery Managers
• Demand management and capacity planning within a service
• Service excellence and Continuous Improvement within the specific service areas

Preferred Qualifications:

• Bachelor’s degree preferably in Computer Science

Required Skills:

• Good skills & experience in customer stakeholder management, especially at an onsite location
• Minimum 5 years of relevant experience (design/implementation of IT solutions or project management)
• Good communication skills (written and spoken)
• Customer oriented
• Able to meet deadlines and manage constantly changing technical and business requirements
• Able to understand the interdependence between technical and commercial requirements of complex ICT projects
• Strong motivated, disciplined, having the desire to succeed and deliver the requested results beyond expectations
• Very good planning and organization skills
• Very good analysis and synthesis skills