Company description / JD introduction

• Customer Service Representatives are the first contact point for customers with questions or concerns

• Their primary objective is to ensure customers have a seamless experience and feel satisfied with the company’s products or services

   

  Responsibilities/ Tasks

• Handle, negotiate and resolve all customer queries
• Respond to and document all consumer inquiries, complaints and comments
• Primarily monitors and ensures data integrity across all channels
• Respond to and follow up on customer-escalated issues
• Handle end-to-end consumer process, including product fulfillment

      Key skills required 

• Hands-on experience in Excel, SSIS
• Extensive experience in SQL Server, Datawarehouse, visualization, Power BI, DAX functions and data validation