The Senior Services Manager position is responsible for managing a team of employees who provide support services to customers. The Senior Service Manager must have an in-depth understanding of service processes and the customer experience in order to ensure we deliver excellent service to our customers.

HCLTech Brasil believes in a work environment where diversity, equity and inclusion are present in all aspects of your professional journey. Therefore, all of our professional positions are available to everyone, regardless of disability, ethnicity, sexual orientation and / or age.

Roles and Responsibilities:

• The Senior Service Manager needs to maintain a high level of team commitment and motivation, and have the ability to manage and resolve conflicts.

Experience/Exposure:

• Experience in projects that involves several countries (Global) and local vendors.

Education/certification

• PMP training or Certification (desirable)

Required Skills:

• CMDB/IT Operations Management, ServiceNow