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Global Research Report | June 24, 2024
HCLTech unveils new report: ‘The Blueprint to Total Experience’
Forbes Technology Council | June 14, 2024
The Power Of TX: How Prioritizing Total Experience Drives Customer Loyalty And Profitability
Navigate the Digital Landscape with Confidence
We specialize in bridging the gap between business and technology to accelerate digital transformation outcomes for enterprise organizations. Through strategic guidance, technology expertise, change management support and continuous improvement, we empower you to navigate the complexities of digital transformation, accelerate the process and deliver the business value you aspire to achieve.
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The Blueprint to Total Experience: A Global Research Report
We evaluated 600 senior business and tech leaders from around the globe on the strides they are making to provide exceptional experiences to all stakeholders.
Maximizing Business Potential with Value-centric Consulting Services
Propelling organizations into the forefront of the digital age.
Through an integrated experience architecture, we facilitate comprehensive digital transformation. We prioritize enhancing user experiences, cultivate organizational agility and maximize outcomes through data-informed approaches in content and marketing execution.
As a trusted partner, we empower businesses to navigate the complexities of the digital landscape, driving growth and paving the way for digital excellence.
Streamlined processes
A design-to-DevOps experience architecture and an emphasis on product-centric models make digital transformation seamless, fast and effective
Improved user experiences
Our digital consulting services are oriented to enhance human experiences and ease their digital transformation journeys
Agility and cultural shift
Through well-defined goals, transformation strategy and change management, we ensure that organizations make a smooth transition to agility
Metrics-driven dynamic content strategy
We optimize success by defining the right metrics and KPIs, and bringing the content and marketing strategy to life through dynamic execution
Business-aligned and Innovation-led Digital Transformation
We have designed purpose-specific digital transformation services with our cross-domain expertise and decades of experience. Blending in our service excellence, agility, scalability and process optimization, these services provide a cutting edge to operations and put our clients ahead of the curve.
Digital strategy and transformation
Through systematic product enablement, meticulous agility, change management and proactive risk mitigation, we enable organizations to anticipate and mitigate digital transformation risks, ultimately accelerating value realization.
Experience design
We focus on creating delightful and intuitive user experiences through customer insights, persona-driven journeys, continuous testing and making technology accessible and easy to use.
Process and value streams
We drive operational efficiencies and seize opportunities by optimizing business processes, maximizing resource utilization and monitoring progress through performance metrics.
Collaboration and Automation with HCLTech Nexus
HCLTech Nexus is a unique framework that prioritizes user-centered design, strategic content and technological innovation.
It enables us to create compelling end-to-end user experiences across digital touchpoints and solutions. The framework's iterative methodology promotes cross-functional collaboration, accelerating enterprise-wide digital transformation.
Empower your organization with the transformative power of HCLTech Nexus to unleash the full potential of your digital initiatives.
Ensures improved efficiency by catering to a cross-section of users, enhancing the quality of outcomes while reducing costs
Fosters automation, leading to improved productivity and faster time to market with minimal requirement of human intervention
Integrating agile and DevOps toolsets to enhance visibility into performance, velocity and coding quality
Ensures that end users are a part of the digital transformation journey by learning from their experiences and improving them
Success Stories
Driving transformation for a leading healthcare IT system
From legacy systems to agile solutions, achieving 40% productivity savings
Enabling the ultimate fan experience for a popular sports club
Revolutionizing football engagement globally for connected fans and iconic experiences
Driving transformation for a leading healthcare IT system
Remodeled the IT system to navigate through the healthcare industry complexities and improve efficiency.
Establishing a seamless end-to-end supply chain for a North American home decor company
Planned and executed the largest transformation in the company’s history by reinventing how they work together, delivering tangible business outcomes.
Creating a new transformation office for a global footwear manufacturer
Helped the company successfully launch its transformation office that was better equipped to evaluate the initiatives and manage multiple initiatives at the same time.
Building a customer-centric organization for a leading telecom services provider
Helped remove complexity for call center representatives, improving the customer experience and creating a truly differentiated way of delivering customer service.
Thoughts and News
Total Experience as a success formula for long-term customer loyalty
Companies create value with outstanding experiences
Transforming organizations through experience design
Investing in experience design principles will help organizations drive growth and manage change
Growth of AI requires establishing responsible AI policies
As AI continues to grow and evolve, organizations must start refining their responsible and ethical use of AI
Supercharging resiliency in next-gen Application Support and Maintenance
ISG whitepaper finds that HCLTech brings in-depth industry knowledge and expertise across a broad spectrum of industries.
How companies can unlock emotions through data empathy
Data can enable enterprises to gain knowledge about customers and their preferences, but without context, it cannot provide insights into the reasons behind these preferences.
How total experience is shaping the future
Total experience combines CX, EX, UX and more to drive the future of innovation, creativity and productivity for product-centric organizations
Do you have the right digital transformation partner?
The average success rate of enterprise digital transformation (DT) has been persistently low over the years. So, why do DT efforts fail even working alongside experienced partners?
You won't be transformed through digital transformation alone: A leadership perspective
For many, digital transformation is the individual aspect in a team sport that can save the game.
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