A data-centric approach is crucial in shaping a new era of brand loyalty in the TME industry

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Rajiv Shesh on how customer experience drives business growth and innovation

A great customer experience drives loyalty, trust and word-of-mouth for years to come. And a great customer experience starts with Great Customer Research.

The blog discusses the importance of effective data visualization in improving communication, decision-making, engagement and collaboration, understanding of data, and saving time.

Read the blog to learn how you can elevate your agent experience with Bespoke- an AI-powered agent workspace.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

The utilities industry today is in an environment where customer experience (CX) has become a critical factor for success.

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.

With a shift in energy production, distribution, and consumption, the global energy sector is witnessing how technology, ESF factors, and customer experience play an important role in it.

In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.

Redefining customer engagement with X for business growth