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Turning moments into momentum

Overview

The way enterprises engage with customers is evolving faster than ever. As AI, cloud and data converge, customer experience (CX) is being reshaped from end to end.

From intelligent self-service to predictive customer journeys, from proactive engagement to autonomous resolution, AI is transforming every touchpoint into an opportunity to connect, resolve, personalize and inspire trust.

In this new era, intelligence becomes the catalyst that turns interactions into impact. With the rise of Agentic AI, organizations can deploy autonomous agents capable of reasoning, acting and collaborating seamlessly — driving unprecedented customer satisfaction, operational efficiency and business momentum.

Join HCLTech and Microsoft for an exclusive global experience exploring how enterprises can accelerate their transformation toward an AI-powered, cloud native customer experience ecosystem. Discover how our combined strengths help organizations:

  • Reimagine customer journeys end-to-end
  • Redefine efficiency through automation and AI
  • Unlock meaningful business outcomes across every interaction

Through thought-provoking sessions, real-world success stories and interactive discussions, learn how leading enterprises are modernizing customer engagement and turning every customer moment into momentum.

Experience it in person

London executive roundtable | Customer experience forum 2026

HCLTech and Microsoft are hosting an exclusive invite only executive roundtable in London on 24 March 2026, bringing together senior technology and CX leaders for an in person evening of insight discussion and connection.

AI is rapidly reshaping customer experiences, from how organisations engage customers to how value is created across the experience lifecycle. While these themes have been explored in our previous LinkedIn Live discussions, this private gathering is designed to take the conversation further by bringing leaders together in person to focus on how AI automation and platforms such as Microsoft Dynamics 365 CCaaS are being applied in real world scenarios to transform the contact centre and accelerate business outcomes.

Taking place at Apollo’s Muse Private Members Club inside Bacchanalia Mayfair, the evening will feature a curated welcome reception followed by executive level peer to peer discussions and an immersive dinner conversation focused on the future of customer experience in the age of AI.

Seats are limited. Registration is required to request an invitation. Confirmed attendees will receive full event details and logistics.

What you’ll experience

Step into an executive led conversation on the future of customer experience. Discover how organisations are applying AI and platforms like Microsoft Dynamics 365 to modernise contact centres and drive value.

Insights into how AI is transforming customer interactions into intelligent engagement

The role of cloud and analytics in shaping real-time customer journeys

Best practices for modernizing customer experience and contact centers through Microsoft Dynamics 365

Real-world stories of innovation enabled by HCLTech’s CX and CCaaS expertise

A glimpse into how leading enterprises are reimagining experience transformation with AI

In-person demos that bring AI and cloud-powered CX to life

Recap of the sessions

Ahead of our London Global Forum on 24 March, our experts have already led impactful LinkedIn Live sessions that offered a front-row view into the innovations redefining customer experience today. These conversations have set the stage for the ideas, insights and discussions awaiting us in London.

12:30 PM EST January 15 , 2026

LinkedIn Live Session 1: Moments that Matter – The AI Advantage in CX

Join Carol Criner and Scott Jansen as they open the virtual series with a discussion on how AI is redefining the purpose of contact centers and evolving them from transactional service hubs into intelligent engagement engines that help enterprises turn every moment into momentum.

Hosted live on LinkedIn, this 1-hour session offers direct access to the thought leaders shaping the next era of customer experience.

Speakers:
Kapil Tyagi
Carol Criner

Carol Criner, Senior Vice President
HCLTech

Kapil Tyagi
Scott Jansen

Global Business Architect
Microsoft

Moderator:
Kapil Tyagi
Nicholas Ismail

Global Head of Content and Thought Leadership
HCLTech

Watch the session for insights

12:30 PM EST February 15 , 2026

LinkedIn Live Session 2: Moments in Motion - Simplifying CX

Discover how HCLTech and Microsoft bring together AI, automation and analytics to create a unified, intelligent and cloud native customer experience. Learn how enterprises are unlocking agility, simplicity and measurable outcomes and enhancing customer journey and experience.

Speakers:
Kapil Tyagi
Carol Criner

Carol Criner, Senior Vice President
HCLTech

Kapil Tyagi
Scott Jansen

Global Business Architect
Microsoft

Moderator:
Kapil Tyagi
Nicholas Ismail

Global Head of Content and Thought Leadership
HCLTech

Watch the sessions for insights

We look forward to hosting you

Join us as we help organizations accelerate their transformational journey and unlock business momentum through AI-powered customer experience.

Be part of the global momentum

Join the movement. Shape what’s next.

クラウドとエコシステム マイクロソフト イベント AI-Powered Customer Experience with HCLTech and Microsoft