HCLTech’s unique portfolio mix in Southeast Asia —which spans the full spectrum of operational and transformational technologies across digital, engineering, cloud, AI and software —positions us as the partner of choice for global 2000 organizations in the region.
Our Mission
- Harness the power of technology and our people to drive sustainable business outcomes
- Deliver lasting impact for a sustainable future exceeding our clients' expectation
- Nurture a collaborative and inclusive workplace that celebrates excellence and spirit
Global accounts
Global delivery centers
Countries
Nationalities
Our Value Proposition
Cloud computing technologies
Our managed cloud ensures optimal operation of cloud environments in line with best practices in customer service management. Our highly skilled team is certified on all cloud provider tools.
Digital and analytics
Our team supports enterprises in challenging their existing ways of working, adopting new technologies and using data and analytics to achieve operational excellence and business transformation.
AI, ML and blockchain
Implementation of cloud-based solutions, enterprise data strategy, AI/ML for intelligent automation and blockchain use cases and compliance for insurance industry.
IoT
Our Industry NeXT framework leverages our suite of prebuilt solutions and deployable products is supported by a proficient and experienced team.
Our Solutions
From consulting to implementation, we foster synergies across three core offerings to help you realize the potential of digital technology and uncover value at every step of your journey.
From supply chain modernization to product-aligned business model adoption, our team supports enterprises in challenging their existing ways of working, adopting new technology architectures and using data and analytics to achieve operational excellence and fundamental business transformation.
- Reimagine your value chains with services including experience design, industry capability definition, agile delivery transformation and organizational agility.
- Enable enterprise agility and operational resilience using modern, composable technology architectures and cloud-native applications.
- Increase data maturity across your organization by adopting modern data platforms and building enterprise-wide discipline around data security, data governance and data management.
- Make better decisions using the data you collect with data-driven insights and applied AI.
- Improve performance and topline growth by identifying your differentiated capabilities and optimizing them with the right technology investments.
- Grow your workforce’s digital mindset and skillset with expert change management, communication and training approaches.
Our highly skilled talent pool offers a breadth of experience that caters to the needs of the digital world while maximizing the business value of your digital investments.
- Address specific requirements by creating an adaptive portfolio of cloud services underpinned by intelligent automation and a powerful partnership ecosystem.
- Maximize business value and facilitate a superior digital experience with leading-edge hybrid cloud services.
- Build a hyper-personalized, on-demand and resilient hybrid workplace that delivers a seamless experience of workforce cohesion anytime, anywhere and on any device.
- Achieve business resilience and bolster your competitive edge with a digital-ready network based on agility, ubiquity, speed and tech convergence.
- Enable secure digital transformation, moving from a static to a dynamic posture when dealing with security threats.
- Maximize the value of distributed workloads and transform business models for a highly dynamic and cloud-first world.
With broad capabilities in next-gen technologies, engineering, IT and data management, our team provides customized solutions that enable business agility, remote working, variable cost structures and client experience re-imagination.
- Reduce costs and increase cash unlock and operational resilience through business process outsourcing (BPO).
- Optimize and streamline your supply chain functions, building an agile ecosystem through automation.
- Deliver truly integrated operations to your customers, suppliers and employees in a cost-effective and scalable manner.
- Strengthen your ability to defend your assets with our state-of-the-art security operations and response facilities, integrating multi-domain security teams, processes and cutting-edge analytics.
- Deliver superior experiences and improve ROI by fostering human-machine coexistence, leveraging technologies like AI/ML-based intelligent automation and employing operational analytics.
Why HCLTech?
We have guided multiple global clients in setting up captives and building competencies. Our key engagements include:
- A leading global custodian: The joint venture (JV) currently has 8 facilities across 4 cities in 2 countries and 6,000+ employees. The project included rebadging of 200+ resources including key management people into the JV and delivering services in BPO, RPA and data, analytics and application testing.
- SAP Share Service Delivery Centre in Malaysia: Built delivery operations servicing regional and global customers. Provided end-to-end captive support functions setup and ongoing service delivery for SAP transformation programs.
- A Swiss multinational healthcare company: Established delivery centers in Malaysia, India and Poland. Provide ongoing SAP support services, digital development, maintenance services and testing. This was an Agile and DevOps-based transformation with an integrated target operating model.
BOT experience
Rich experience in working with BOTs across industry verticals, engagement and pricing models.
Dedicated customer support
Dedicated deployment team for demand/supply mapping. Dedicated delivery and account managers for better program management and demand fulfillment.
Rapid deployment
Dedicated bench created for BOTs for rapid deployment. Right mix of technology, sales and resourcing SMEs.
Accelerated supply chain
Shorter supply chain mechanism. Operating in 60 of HCLTech’s top 100 accounts.
Value for collaboration
Proven expertise in staff augmentation, managed services and business process consulting.
Our Presence in Malaysia
HCLTech in Malaysia was incorporated in 1997, delivering value across industries using our IPs, tools, frameworks and industry best practices. We were one of the first 10 MSC status companies and registered with Ministry of Finance.
Among IT services companies in Malaysia, HCLTech has one of the largest digital and applications end-user computing delivery centers, in Bukit Jalil, Kuala Lumpur, with over 350+ application consultants and 400+ analysts and infrastructure consultants supporting customers locally and regionally.
The HCLTech delivery center is ISO/IEC 27001, SOC 1 SSAE Type 2, SOC 2 and Intertek Protek certified.
Featured Case Studies
Instant consumer lending powered by Chatbot
HCLTech implemented a digital lending program, leveraging the next-generation Chatbot solutions and digital-driven processes across the lending value chain
Data transformation for a leading reinsurer in Germany
Streamlining operations and regulatory compliance for a global leader
Streamlining fraud resolution for a Dutch financial giant
HCLTech delivered workflow automation for a multinational banking and financial services corporation in Netherlands
Optimizing processes and productivity for an American financial services firm
HCLTech enabled seamless scalability and superior application quality
Enabling data visualization for asset and wealth management giant
Helped a leading asset and wealth management company headquartered in Germany setup the Denodo platform as part of their data modernization strategy
Singapore insurer embraces cutting-edge solution to stay #1
HCLTech revitalizes agent channels with personalized digital profiles. More than 20 products were successfully launched using the new tech stack, along with a 15-20% reduction in sales cycles
Transforming banking with the technology of the future
Building robust IT frameworks for a Malaysian bank to overcome ungoverned data platform with inefficient data operations and governance
Transformation Validated through Key Industry Recognitions
HCLTech's "supercharging progress" claim is more than marketing for BFSI firms battling the "digital dichotomy"
In a crowded IT services market, HCLTech’s banking and financial services solutions shine like a diamond
Taking on Know Your Customer: HCLTech’s platform for outsourcing a significant banking expense
Featured Trends and Insights
HCLTech to modernize IT operations for State Farm®
The insurance giant leans on HCLTech for digital transformation.
Financial resilience redefined: The unseen power of FinOps in a digital world
Sudip Lahiri, Executive Vice President and Head of Europe at HCLTech, provides insights on navigating the quiet force of FinOps as part of a digital financial shift.
GenAI’s impact on financial services: Unknown risks and rewards on the horizon
At a panel discussion hosted by AWS and HCLTech, four financial services leaders discussed the impact, risk and potential of GenAI on the industry.
Transformation trends in life insurance new business and underwriting
Over the past few years, the US life insurance sector has experienced remarkable growth in modernization activities in new business, underwriting and sales functionality. This growth is attributed to the pandemic, accelerating the digitization trend.
Industry cloud for insurance: Connecting customer needs to the business
With the launch of HCLTech’s Insurance Cloud on AWS, this article explores why industry cloud is the solution for insurers looking to connect better with customers and bring products to market faster.
Enabling insights for P&C underwriting
The property and casualty (P&C) insurance industry has been impacted by significant underwriting losses despite having a mature ecosystem that supports significant automation and straight through processing.
Episode 8: The defining insurance trends in the APAC region
In this podcast, Nick Ismail is joined by Srinivasan Varadharajan, a senior director at HCLTech, to discuss the landscape of insurance in APAC.
Leveraging AI to combat money laundering
As technology evolves, AI will undoubtedly remain a pivotal ally in the ongoing fight against financial crime, safeguarding the integrity of the global financial services industry.
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