• Coordinate desktop changes to avoid deployment collisions.
• Create rollout plans for change requests.
• Coordinate implementation process.
• Keep track of request and make sure they are implemented as planned.
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Have some level of technical understanding of the products building up a desktop service.

Roles and Responsibilities:

• Experience in Desktop Support, and helpdesk

Education/certification

• Bachelor degree in Information Technology related field of study with a network engineering focus.

Required Skills:

• Knowledge of Windows Operating Systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008.
• Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
• Better understanding in remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops and printers’ PDA and blackberry support.
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc.