Company description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Responsibilities

Key tasks comprise the following:

• Technical Architecture, Landscape issues/ queries guidance to end customers
• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrate the overall service/project delivery according to planned scope, budget, and milestones
• Support in de-escalations of critical customer situations
• Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contribute to customer release and maintenance activities
• Support customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Execute and support problem management and continuous improvement
• Contribute to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts to ensure customer success
• Support in reviewing account status and analyzing if the account needs to be transitioned to another team based on growth in volume or complexity of the account over time.
• Systematic and faster onboarding of associates: mandatory training documentation
• Enable continuous delta KTs on new topics and refresher sessions

Key Skills Required

• Technical Skill Set required to perform above tasks:
• Technical expertise in SAP Basis area with minimum of 5+ years of experience.
• 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Education/certification

Bachelor's degree in Computer Science, Information Technology, or related field.