Responsibilities

Experience in Supporting & implementing Backup solution, Build, Configuration, and management.

• Plan, install and maintain data protection solutions (Dell EMC Data Protection Suite) to support hosted systems (Windows/Linux /MW/Oracle/SQL)
• Installation and configuration of Data Domain system in DC /DR.
• Develop and maintain daily operation procedures of Dell EMC Data Protection Suite (DPS) Enterprise Edition and HP DP
• Configure, monitor, and maintain backup device security to meet security technical implementation guidelines.
• Respond to and resolve backup and restore requests and issues.
• Troubleshoot and resolve backup and restore performance issues.
• Provide technical and configuration data for planning and reporting.
• Install and configure the new backup solution (Dell EMC Data Protection Suite), Data Domain and bring to production.
• Perform test backup and recovery for various application types and test all necessary features
• Add vCenter to new backup solution for auto-discover VMs
• Identify that Datacenter / Folder / Resource Group that contains Test/Dev VMs
• Assign appropriate SLA policy and initiate their protection.
• Ensure those VMS are not backed up elsewhere with previous backup system to avoid creating duplicate copies.
• Backup Tape Library, Data domain
• Participating in root cause analysis on incidents to ensure issues around are acted up on in a timely manner.
• Understanding of ITIL framework of ticketing /Problem ticket/Change process, Emergency change
• Work on Service Improvement Plan and Innovations.
• Troubleshooting complex and business critical issues.
• Work on team skill enhancement and training need identification.
• Creating best practice documents, known error records, knowledgebase articles etc.
• Maintain Agreed SLA’s
• Provide reports as agreed in SOW.

Daily Operational Tasks:

• Perform system, file, and data backup and recovery by creating, managing, and monitoring scripts and jobs via an automated scheduling system.
• Restoration of Backups as and when requested.
• Backup Policy Management
• Change in Backup Policies for a server.
• Proactive load management
• Troubleshoot Master/Media Server related issues.
• Responds to all backup failure alerts, warnings, and errors in a timely, consistent manner.
• Resolves common backup software, hardware issues in a timely, consistent manner.
• Escalates complex issues to internal team members and third-party groups as appropriate.
• Maintains relations with vendor support to ensure quick response to problems.
• Ensures availability and integrity including backup and archiving, database recovery, disaster recovery and system response time.
• Design, coordination and running of various backups and database scripts.
• Performs upgrades and patching of databases on a regular basis.
• Provide on-call (24x7) technical support during OOO hrs.
• Service Now Ticket handling (Incident Tickets, Catalog Tasks, Service Requests)
• Change Implementation (mostly post Business hours)
• Remove the VM protection from existing old backup infra
• Migration and cutover of clients from old backup solution to Dell EMC Data Protection Suite new backup platform.
• Use the existing old backup infra for any recovery of older backups when requested, depending on expiration policy.
• Follow the Sun set approach and remove any existing older backup infra from the environment as backup expires before retiring completely.
• Configuration, operation, maintenance, and administration of the Dell EMC Data Protection Suite backup systems
• Configuration, operation and administration of backup procedures, compliant to data retention policy of Customer
• Deletion of obsolete backup media in accordance with data protection regulations and Customer security policies and -requirements
• Adjustment of backup Master Plan and Backup Plan according to requirements of Customer
• Execution and monitoring of backup and restore procedures in accordance with Customer rules and regulations.
• Regular recovery testing as defined in the agreed test plan
• Verification of the backups
• Configuration changes in Existing Vault profiles (including catalogue and tape management for vault)
• Addition/Deletion of Vault profiles and vault robots (except for when adding new clients)

Skill Set Required:

• Must have minimum 6+ years of hands-on experience working with Dell and HP DP backup software on windows and Linux environment.
• Hands on skill & knowledge on Dell EMC Data Protection Suite
• Implement of Deduplication, compression, replication setup
• IP Network, WAN and LAN free (SAN) based data backup design and configuration (familiarity)
• Data protection and backup recovery solutions familiarity such as using virtual tape, disk to disk to tape, data replication
• Unix and/or Windows systems administration experience
• Configuring, Maintaining NDMP backups for various NAS technologies
• Configuring, Maintaining and Troubleshooting Database Backups
• Perform all chargeback estimation, provisioning, and documentation tasks in a timely manner
• Produce regular reports for management, to assist in cost recovery, capacity planning and consolidation.
• Planning for Media rotation, Management and Offsite Movement
• Scheduling of New Backups/ Modifiying existing Jobs
• Troubleshoot Backup performance Issues(Network and Configuration)
• Troubleshoot Catalog related issues (Handling Configuration and Inconsistency issues)
• Troubleshoot of Exceeded Disk Thresholds and inconsistency in Replica in case of Backup to Disk
• Knowledge of HPE Data protector tool or backup .
• Must have experience developing, modifying and maintaining shell scripts (bash, Perl, etc.),
• Must have strong Documentation abilities.
• Must be able to work collaboratively in a team environment.
• Must have good communication skills.
• Backup software Certification (Dell / HP )