Roles and Responsibilities
- Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
- Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
- Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
- Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
- Detailed understanding of the underlying technology, platform, and product
- Keep up with market trends and be a thought leader in the industry
- Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
- Keeping up-to-date with industry trends and developments.
- Updating work schedules and performing troubleshooting as required.
- Promote a collaborative work environment
- Being transparent with the team about challenges, failures, and successes.
- Writing progress reports and delivering presentations to the relevant stakeholders.
Required Technical and Professional Expertise
- Chatbot development frameworks – proficiency at using any of these frameworks in building chatbots from scratch: IBM Watson, Wit.ai, Microsoft Azure Bot Service, API.ai, etc.
- Programming languages – a multi-language background is highly recommended. A solid experience working with Python, PHP, Java, Ruby, and Clojure is a must.
- Technologies – a deep understanding of how AI, Machine Learning, and Natural Language Processing works.
- Mobile and chat messaging apps – A skilled chatbot developer should be familiar with different platforms to integrate your chatbots. Popular examples are Facebook Messenger, Telegram, and Skype.
