According to Gartner, the global AI market size is expected to reach $134 billion by 2025

As ESG ambitions grow for organizations, AI-driven ESG capabilities can help enterprises accelerate their sustainability journeys and meet stakeholder expectations

Artificial intelligence (AI) has been used to facilitate business decisions, but one Chinese company has turned over its chief executive role to an AI bot

Personalization and AI-powered CX can help companies win the battle for customer attention

How are AI and emerging GenAI tools revolutionizing service models to drive automation, efficiency and personalization across various industries?

The introduction of AI agents will transform the future of industrial operations

In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services

Despite the technology’s significant energy consumption, artificial intelligence can help organizations achieve their sustainability goals

Generative AI has the potential to transform a range of industries, from healthcare to banking and even photography

AI is disrupting how organizations can better deliver service to customers and users, but the true value is still on the horizon

Conversational chatbots, powered by generative AI, are making engagement easier for patients, providing the right answers and eliminating wait time

Amid the meteoric rise of ChatGPT, AI has been quietly driving a revolution in the healthcare industry