Job description:

1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent
As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.
Prior experience in making outbound calling processes will be an added Advantage
Receive requests from in form of EWL from offshore and nearshore team for missing information or document.
Make outbound calls to Member and Dealers to obtain information
Perform follow up on unsuccessful calls as per guidelines
Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.
Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.
Build and maintain working relationships with the onshore and offshore USAA and Supplier teams to achieve the desired outcome.

• Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
• Improving skill level throughSelf development / nominating training programs
  Skill reverification Tests
• Meet the defined Quality Scores. Innovation & Process Improvement
• The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
• To consistently meet or exceed CSAT parameters as defined for the process.