Job Description
Service delivery manager
Job Summary
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Location: New Jersey
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Project role: Service delivery manager
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: COBOL
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No. of positions: 1
Job description:
- Co-ordination with onsite track leads and engaging with Customers
- Ensure process effectiveness and continual service improvement
- Managing Cost of providing service within budgeted levels
- Managing risks and escalating appropriately to Sr Management
- Managing Support operations to Agreed SLAs
- To lead | guide and coach the team
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.