Job description:

"L3 - Risk and compliance Lead with 10+ years of experience Functional experience in domain of Governance, Enterprise Risk Management and Regulatory Compliance. Experience in regulatory compliance like, Sarbanes-Oxley Act (SOX), General Data Protection Regulation (GDPR), German Data protection Act etc. A solid understanding of IT control frameworks and IT general controls Working knowledge of overall risk management process that is conducting/participating on internal/external risk assessments and remediation process. Must have experience of conducting risk, compliance & audit programs Experience in managing large scale information security projects Experience across multiple Information Security domain i.e. IT Regulatory/policy Compliance, IS Governance, Risk Management, IT Infrastructure Security Have good technical awareness on Information security & IT network/infrastructure components Open to learning and working on new domains and technology Open to travel onsite for long term as well as short term. Good written and spoken communications skills CISA/ CISM/CISSP certification, ISO 27001 (Lead Auditor) preferred L2 - Risk and Compliance SME with 6-10 years of experience Functional experience in domain of Governance, Enterprise Risk Management and Regulatory Compliance. Experience in regulatory compliance like, Sarbanes-Oxley Act (SOX), General Data Protection Regulation (GDPR), German Data protection Act etc. A solid understanding of IT control frameworks and IT general controls Working knowledge of overall risk management process that is conducting/participating on internal/external risk assessments and remediation process. Must have experience of conducting risk, compliance & audit programs Experience in managing large scale information security projects Experience across multiple Information Security domain i.e. IT Regulatory/policy Compliance, IS Governance, Risk Management, IT Infrastructure Security Have good technical awareness on Information security & IT network/infrastructure components Open to learning and working on new domains and technology Open to travel onsite for long term as well as short term. Good written and spoken communications skills CISA/ CISM/CISSP certification, ISO 27001 (Lead Auditor) preferred"

• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.