Job description:

Network Data JD Designing LAN using Cisco Technology Layer 2 and Layer 3 switching Configuring Switch with VLANs and inter-vlan routing Implementing PVST, MST Implementing Gateway Redundancy with HSRP, VRRP and GLBP Port Security Configuring routing protocols such as :-- Routing Information Protocol [RIP]- Enhanced Interior Gateway Routing Protocol [EIGRP]- Open Shortest Path First Protocol [OSPF]- Border Gateway Protocol [BGP]- Multi label protocol switching[MPLS] Configuring WAN protocols such as :-- High-Level Data-Link Control [HDLC] Protocol- Point-to-Point Protocol [PPP]- Frame Relay Configuring DHCP on Router Performing LAN and VLAN troubleshooting Troubleshooting routing protocols, IP addressing, Access list. Cisco Meraki Cisco SD Wan Viptela ( SD Wan controllers Setup ( VManage, VBond, VSmart) Configure VEdge device for branch offices and HQ. Having good understating about SD Wan technology like (OMP, TLoc, TLoc extension, SD wan policies.

• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.