Job description:

Deskside/Tech Stop Support Technician
This role will be to provide overall hardware & software support to employees and incoming new hires onsite. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. Must be able to work onsite in Tech Stop to assist the customers who walk-in with computer issues which include software and hardware issues, mobile device issues etc. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. To support our customer requirements including regular business and projects support flexible to work in different shifts or late hours is expected. When needed flexible to assist by travelling to customer sites like other administrative offices, retails stores or network offices. Should have a reliable transportation (car) and valid driver s license. Candidate should be able to use the ladder up to 10 feet and should be able to move around with it to check access points for troubleshooting or cable tracing type of tasks.

Desired Skills & Experience
Responsibilities:
Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide reports on physical inventory counts as well as record outflows of hardware equipment when asked
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:
Prefer at least 5 year IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite, Google suite applications
Experience with imaging windows 10/11 OS and MAC OS.
Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet), cable management, network equipment to assist IT NOC on the network related issues.
Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks amon