Overview
We are excited to be the principal sponsor at SSF's 13th Annual Global Enterprise Services Conclave 2024, which will be held in Chennai on December 5 and 6. Schedule a meeting and drop by the HCLTech booth at the SSF conclave to discuss your shared services journey, rising inflation, talent retention and how HCLTech can partner with your enterprise to drive your business goals.
New-age delivery models continue to grow quickly and evolve; they help better manage risk and challenges. At HCLTech, we focus on best-in-class productivity and next-gen customer experience, which enables us to deliver 360° partnerships and stand true to our promise of constant innovation.
Key Focus Areas
GenAI enabled innovation
- Cutting-edge technologies (Automation, AI, GenAI) that augment digital operations for enterprises
- Scalable technology-enabled models that reduce costs
- Committed productivity, efficiency and cost savings
- Moving above and beyond with bespoke business process services and models
Customer experience
- Groundbreaking business transformation using CX labs, 3-lever BPM program, analytics and operational insights
- Persona-based requirements customized to eliminate redundancies in digital operations
- Zero-friction/zero-touch digital processes
- Strong digital technology governance and cadence
Flexible models
- Carve-outs of existing processes
- Build or ramp up from scratch
- Build, Operate and Transfer (BOT) model
- Joint ventures or SPVs
Cyber assurance and resilience
- Cyber threat management
- Secure foundation management
- Attack surface management
- Cyber resilience and recovery
Our Session at Shared Services Forum Conclave 2024
Reinventing the new transformation frontiers in the world of AI
Insights you will get from our session:
- Creating a centre of expertise or center of competence for value creation
- Strategic principles of AI adoption – Where to draw the line? Success/failure, ROI
- Challenges of integrating existing legacy tech and ERP with adoption of AI
Associate Vice President, Digital Process Operations,
HCLTech
Our Team at Shared Services Forum Conclave
Associate Vice President, Digital Process Operations,
HCLTech
Global Director, Digital Process Operations,
HCLTech
Key resources
Digital Frontier of Business Process - Redefining Excellence
The whitepaper explores actionable insights from 125 leading enterprises across diverse industries, providing strategies to thrive in the digital era.
Importance of a structured working capital optimization framework
It's time to rethink, recreate and revive your working capital strategy to maximize shareholder returns and propel business growth.
Generative AI heralds a new era for Business Process Operations
GenAI plays a crucial role in not just enhancing productivity, it also empowers businesses to reimagine customer engagements, innovate new services and even pioneer novel business models.
Revolutionizing HR operations for business growth
Gone are those days; today, HR is not a support but a strategic partner, and rather, it has emerged as an imperative player that mutually participates in making critical organizational decisions.
Revolutionizing customer support in XaaS using GenAI
This blog focuses on improving customer support experiences, recognizing that each interaction is pivotal in influencing customer lifetime value and overall revenue growth.
The future of procurement operations
A key priority has emerged as the procurement landscape and expectations from the business have evolved: the transformation of the way procurement does business.
Case Studies
Transforming digital operations for a leading European bank
HCLTech worked with the client to improve efficiency and service quality while enhancing the customer experience
Achieving operational and financial excellence for an American print major
This success story delves into the strategic measures by HCLTech to optimize the client's order-to-cash and procure-to-pay processes.
Supercharging order management for an American office supplies retailer
In pursuit of revolutionizing its order management operations, the client partnered with HCLTech to embark on a transformation journey.
Transforming HR services for a Fortune 500 consumer packaged goods giant
A case study on how centralized human resource outsourcing (HRO) services streamlined operations, improved efficiencies and boosted employee satisfaction for a global F500 CPG company. Read now.
Analyst Recognitions
HCLTech rated as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing Services report for 4th year in a row
HCLTech recognized as a Leader in Avasant Banking Process Transformation 2024 RadarView™
HCLTech recognized as a Leader in all three quadrants of ISG Provider Lens™ Procurement Services, 2024 Study – Global
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