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Consultant
Job Description
Consultant
Job Summary
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Location: Pennsylvania
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Active Directory
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No. of positions: 1
Job description:
For AD and m365 administration. Here are the required qualifications we're looking for in general:
1. Experience with Active Directory, Azure Active Directory, and EntraID/SSO
2. Experience with Office 365 administration
3. Experience with Exchange online and general email troubleshooting.
Preferred qualifications:
1. Experience with Tanium
2. Experience with PKI/Certificates/Digicert
3. Experience with Teams Conferencing
This person should be comfortable and skilled at working with end users as well as others in IT. They should be familiar enough with other areas of IT (especially workstations, servers, networking) to troubleshoot issues.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.